Understanding what's included in our cleaning contracts

At Capital Service Solutions Group, we provide a wide range of cleaning and facilities management services for key sectors like business, industry, and hotels. Our services include daily cleaning, window cleaning, industrial cleaning, janitorial and hygiene services, waste management, pest control, grounds maintenance, winterisation, and more. We also offer specialized services such as carpet cleaning, painting, disaster recovery, and forensic cleaning. As a self-delivering solution, we handle all services in-house, ensuring full control and consistent, high-quality results.

Yes! We are ISO 14001 accredited, reflecting our dedication to environmentally responsible practices. As part of our commitment, we use only eco-friendly, non-toxic, and biodegradable cleaning products to ensure the health and safety of both your space and our team. We use 2Pure Products Odorbac TEC4, which is tough on dirt yet gentle on surfaces. Furthermore, we are proud to offer a carbon-neutral solution, helping support your net-zero journey while maintaining a sustainable cleaning approach.

Our mobilisation plan starts with assessing your site to understand your needs. We then create a tailored plan covering staffing, scheduling, equipment, and materials. We ensure a smooth start with clear communication, team training, and an agreed timeline. We also do an initial clean and set up regular quality checks to maintain high standards. Health and safety are a top priority, and we ensure all team members are trained in safety protocols and follow industry guidelines to create a safe working environment.

Our standard cleaning includes dusting, vacuuming, sweeping, mopping floors, wiping countertops, and cleaning bathrooms and kitchen surfaces. We also remove waste and tidy common areas. As a BICSc certified provider, we follow high-quality standards and tailor our services to meet your specific needs and budget. Additional tasks can be added upon request.

The frequency of cleaning depends on your hygiene needs. For offices or commercial spaces, daily or weekly cleaning is often best to keep high-traffic areas tidy. We can customize a schedule that works for you.

Yes, we offer professional carpet and upholstery cleaning services. Our team uses specialized Texatherm equipment and cleaning solutions to remove dirt, stains, and allergens, leaving your carpets and furniture looking and feeling fresh.

If you have specific requests, such as stain removal or deep cleaning certain areas, simply let us know when booking the service. We’ll make sure our team is prepared with the right tools and products to handle the job.

Yes, we are fully equipped with all necessary cleaning materials and state-of-the-art equipment to provide a comprehensive cleaning service.

Yes, we currently look after multiple clients utilising single sites locations and multi-site group contracts throughout the UK. We cover the UK in its entirety and would love to support you.

Customer satisfaction is our top priority. If you’re not satisfied with any aspect of our services, please contact us immediately, either through your Account Manager or directly to our Head Office. You can contact us through email, phone or web and we will work with you to address any concerns and make the necessary adjustments to meet your expectations.

We offer commercial window cleaning services, including interior and exterior window cleaning, utilising the reach & wash system, using de-ionised water, ensuring all windows, frames, and sills are thoroughly cleaned.

The frequency of window cleaning depends on several factors, including the location of your property and environmental conditions. Commercial properties may require monthly cleaning, whilst hotel environments will require a daily & weekly service.

Yes, utilising our reach & wash system, we can clean up to 55ft without leaving the ground.

Absolutely! We use de-ionised water which is eco-friendly and non-toxic. Our products are safe for all properties and won’t harm your health or the environment.

We clean all types of windows, including double-hung, casement, sliding, and picture windows. We also clean glass doors, skylights, and any specialty windows you may have. Our team is equipped to handle all shapes and sizes of windows.

Yes, using our reach & wash system we can clean external building cladding up to 55ft without leaving the ground. Higher level access can be arranged upon request.

It’s not necessary for you to be present during the clean. However, pre-arranged access and safety requirements will be required, we’ll handle the rest.

Our window cleaning service includes cleaning both the interior and exterior glass surfaces, wiping down the windowsills and frames. We also clean any hard-to-reach areas to ensure a thorough service.

Yes, our operating model complies with Level 3 IRATA, full risk assessments are carried out prior to commencement.

Yes, all of our cleaning services, including window cleaning, are fully insured. Our team is professionally trained to handle all types of window cleaning safely and effectively, and we are covered in case of any unforeseen incidents during the service.

We can clean a wide variety of carpets, including wool, nylon, polyester, hessian and synthetic blends. Our expert team uses the Texatherm system to ensure your carpet is treated with the utmost care, no matter the material. Whether the carpet is new or antique, our Texatherm system caters for both.

We recommend having your carpets professionally cleaned at least once every 6 to 12 months. High-traffic areas may require more frequent cleaning such as 3-6 months to maintain a fresh and healthy environment.

We use the world’s most advanced multipurpose carpet cleaning machines for the best result possible. Our Texatherm hot water extraction method is especially effective at removing deep-set dirt, stains, and allergens.

Yes, we offer flexible scheduling, including evenings and weekends.

We specialize in stain removal, including common stains like wine, coffee, ink, pet accidents, and more. While some stains are more stubborn than others, our team has the expertise and tools to significantly reduce or eliminate most stains.

While our team is happy to move lightweight furniture to access your carpets, we ask that you remove any fragile or valuable items before our visit. We also provide furniture rearrangement after the cleaning if needed.

Carpets can be clean and dry in 30-60 minutes. The biocidal finish makes it suitable for areas such as surgeries and hospitals where hygiene is vital.

Absolutely, following cleaning we recommend the application of Scotch Guard a patented technology protecting your carpet from deep stain penetration.

Yes, carpet cleaning can significantly reduce allergens like dust mites, pollen, and pet dander. Our deep cleaning process removes these particles from your carpets, leading to improved air quality and potentially reducing allergy symptoms.

Booking an appointment is easy! Simply give us a call or contact us through our website to schedule a visit. Our team will work with you to find a time that fits your schedule and discuss any specific needs you may have for the cleaning service.

We offer convenient payment options, such as bank transfer and direct debit for our client's convenience. Our finance team will provide all the necessary details for smooth transactions.

In most cases, we can accommodate reasonable adjustments to the cleaning schedule or services. Any changes will be documented through an amendment to your contract that we will send over to you.

You can request a free quote by contacting us directly through our website, phone, or email. We’ll gather the necessary details about the services you need (e.g., type of cleaning, size of the property, etc.) and arrange to visit your location. We will then provide you with an accurate, no-obligation estimate.

We operate on rolling contracts, with 3 – 6-month termination based on annual value of the contract.

No, at Capital we believe in transparent pricing. All costs will be clearly outlined in your quote, and you won’t encounter any hidden fees. If any additional charges arise during the service (for example, if there’s an unexpected issue), we’ll discuss them with you before proceeding.

You’ll receive a detailed invoice for your service, which will include the due date for payment. We typically allow 14 to 28 days for payment, depending on the nature of the service or contract. We also send friendly reminders as the due date approaches.

If you need to cancel or reschedule, we ask for at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice may incur an appropriate fee. We’re always happy to work with you to find a more suitable time if your schedule changes.

A Purchase Order is preferred; however, a named reference can be given as an alternative.

Yes! We offer ongoing service contracts for commercial clients. Whether you need regular cleaning (e.g., monthly, quarterly) or a tailored schedule, we can set up a contract that works for you. You’ll receive a clear outline of terms, services, and billing cycles before you sign.

If you have any concerns regarding your bill or need clarification on charges, please contact our customer service team as soon as possible. We’ll review your invoice, address any discrepancies, and work with you to resolve the issue promptly and fairly.

Regular cleaning is designed to keep spaces looking tidy. Deep cleaning focuses on recovery of standards and hygiene compliance, going a step further, addressing overlooked areas, removing stubborn dirt, and disinfecting to provide a more thorough and comprehensive clean.

Absolutely! With our experience across business, industry and hotels, we can customize our deep cleaning services to meet your specific requirements and best industry standards.

We understand minimising disruption is crucial. We can work with you to schedule deep cleaning services outside of business hours or during off-peak times to ensure minimal impact on your operations. These include times such as back shift, night shift & weekends.

Yes, deep cleaning high-risk areas is a crucial aspect of our services. We utilise specialised disinfectants and cleaning protocols to thoroughly clean and sanitise kitchens, restrooms, and other areas prone to bacterial growth. Kitchen protocol TR19 with restrooms BICSc.

We offer flexible cleaning schedules, including daytime, evening, and overnight options to minimise disruption to your workflow and synchronise with the specific needs of your operation.

The optimal cleaning frequency depends on your industry, risk and activity level. High-traffic and high-risk areas may require daily cleaning, while others can function well with weekly or monthly cleans. We'll work with you to create a customised compliant schedule that fits your needs.

Simply contact us! We'll schedule a free consultation to assess your facility and discuss your cleaning needs. Following the consultation, we'll visit your location, provide a transparent quote outlining the services, frequency, and cost.

Yes, our staff are trained on health & safety, risk assessment, permit to work and understanding client/site requirements. We understand that industrial environments carry significant potential risk.

Some clients require one hour response to emergency events, in those circumstances we staff those locations accordingly. However, a standard emergency response time would be within 4 hours during normal working times.

Yes, for instances of fire, flood and weather-related damage we offer a comprehensive business continuity cleaning solution.